Last updated: August 2026
Refund & Returns
Not happy with your order? We make returns simple and stress-free. Your satisfaction matters to us — here's everything you need to know.
30-Day Window
Free Return on Faulty Items
Fast Refunds
How Returns Work
Five simple steps from request to refund
1
Receive Order
Your order arrives at your door.
2
Request Return
Email us within 30 days of delivery.
3
Ship Item Back
We'll arrange a label if item is faulty.
4
Inspection
We inspect within 2 business days.
5
Refund Approved
Funds back in 5–10 business days.
1
Receive Order
Your order arrives at your door.
2
Request Return
Email us within 30 days of delivery.
3
Ship Item Back
We'll arrange a label if item is faulty.
4
Inspection
We inspect within 2 business days.
4
Refund Approved
Funds back in 5–10 business days.
Return Requirements
Everything you need to know about our return process
Return Window
You may return most unused items within 30 days of receiving your order. Items returned outside this window cannot be accepted.
Item Condition
The item must be unused and in its original condition, returned in its original packaging.
Proof of Purchase
Proof of purchase or your order confirmation email is required for all returns.
Refund Processing
Approved refunds are processed to your original payment method within 5–10 business days. Your bank may take additional time.
Exchanges
We're happy to arrange an exchange in place of a refund. Simply mention this when you contact us to begin your return.
Return Shipping
If the return is due to a faulty or incorrect item, NationDolls will cover return postage. Change-of-mind returns are at the customer's cost.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery and include:
Your order number
Description of the issue
Clear photos of the item and packaging
We'll work with you to provide a replacement, exchange, or refund where appropriate.
Non-Returnable Items
These items cannot be returned unless they are faulty or damaged
Digital downloads
Gift cards
Personalised or customised products
Clearance or sale items (unless faulty)
Have a question? Reach out to our team →